Title: Information Technology Officer
Location: Kinshasa, DRC
Line Report: Senior Human Resources and Administration Officer
Position Overview
The IT Officer supports and administers EGPAF’s systems and applications. They manage nightly back ups and offsite data storage, configure and install user hardware workstations and purchase necessary IT operational items. The IT Officer works with the EGPAF DC office to plan an overall IT/infrastructure strategy to ensure the systems properly support the office’s ongoing growth. They coordinate with DC to add, configure and delete user accounts, lead system installations and upgrades, trouble shoot moderately complex network problems and are the first line of support for all user requests.
Major Duties and Responsibilities
End user support:
· Provides first-level support to maintain a superior level of customer service.
· Occasionally handles off-hours emergencies.
· Coordinates with DC to create new user e-mail and network accounts
· Sets up and configures end user desktops and laptop computers
Infrastructure support:
· Phone administration including name changes and support (calls technician to fix dead lines, etc)
· Manages system back up administration including tape swapping and prep for off-site storage and retrieval
· Printer maintenance
· Ensure disaster recovery plan is up to date.
Departmental administration
· Tracks hardware assets and inventories software packages
· Tracks software maintenance
· Manages office IT equipment purchases, invoice processing, vendor relations and service contracts
General
· Works closely with the DC IT office to ensure the day-to-day operations in DRC coordinate with overall IT policies and procedures defined in DC.
· Maintains a positive working relationship with all staff.
· Provides strong written and verbal communication to domestic and international colleagues.
· Acquires and develops professional skills that benefit EGPAF and the individual.
Required qualifications (EGPAF uses the Windows/Intel platform so candidate’s experience should focus on PC’s and Microsoft products.)
· Bachelor Degree in Information Systems or similar experience.
· Current relevant technical certifications (MCSE, A+ certification, etc).
· Three years of LAN (wireless and cabled) support experience.
· Three years of LAN, e-mail and file/directory services administration.
· Three years of user support experience including PC hardware and software troubleshooting.
Preferred knowledge, skills and abilities
Recent expertise as many as possible of the following:
· Windows (2000 and later) server expertise
· Windows XP or Vista client configuration expertise
· MS Outlook and Office (2000 and later) deployment and administration
· IT system management utilities (Ghost, Webtrends, etc)
· PDA (Blackberry) configuration and support
· Familiarity with basic system administration tools and processes
· Experience with wireless networks and internet connectivity (IP, DNS etc)
· Broad knowledge of computer hardware, network operations and maintenance
· Telecommunications systems
· Emerging technology trends
· Fluent in English and French.
Status
Fixed Term Contract – 12 Months
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. If you match criteria for this position please send us only your Cover letter and your updated CV before July 15, 2014 at midnight at [email protected] . Please put “IT Officer” as subject of your email.
Notes: This position is recruited locally in Kinshasa, so no payable fees for shortlisted candidates who live outside Kinshasa in case of attending the writing test or interviews. There will be no installation costs or any additional benefit at the agreed salary for the candidate who wins the position if it happens that he lives outside the city of Kinshasa. On the other hand, any selected candidate for the position who lives outside the place of recruitment will move at its own expense to join the workplace.
Elizabeth Glaser Pediatric AIDS Foundation is an equal opportunity employer. All qualified Individuals are welcome to apply.
Done in Kinshasa, July 3, 2014
By EGPAF Human Resources Office
