MSC recruite pour le compte de son client: O&M Engineer

MSC recruite pour le compte de son client:

Job Title: O&M Engineer
Sections: Operation & Maintenance
Reports: O & M Manager
Organization: Telecom
Workplace: Kinshasa
Effective: 4
Deadline: July-11-2021

Main Purpose

To provide customer support within SLA, ensure high network availability and quality of service.

1 - Key Performance AREA (Objective): Weight: 10%

TECHNICAL OPERATIONS PLANNING

Key Performance INDICATORS

Performance Standards/Targets

1.1

Manage faults resolution according to standard policies and procedures with regards to event, incident and problem management.

Technical KPI’s

1.2

Manage and maintain routine maintenance procedures on power, air conditioning, site monitoring systems and networks

Routine Reports

1.3

Plan and manage resources required to effectively carry out routine preventive maintenances andresolution of network& customer faults

Technical Support Strategy

1.4

Plan and manage sites commissioning and Provisional acceptance Tests.

PAT documents

1.5

Manage staffing levels and recommend to the Head of Department recruitment and headcount

Sectional structure

1.6

Ensure that operational budget requirements are identified and submitted on time

2 - Key Performance AREA (Objective): Weight:50%

SERVICE AND NETWORK ASSURANCE

Key Performance INDICATORS

Performance Standards/Targets

2.1

Manages corrective and preventive maintenance of power, air conditioning, site monitoring systems, access and core network

2.2

Managing inventory for spare parts for all network elements by coordinating with Engineering Department and ensuring adequate stock levels of spares.

2.3

Managing the Field Team so that infrastructure maintenance is carried out as scheduled and efficiently

2.4

Manages and maintains transmission/IPsystems and test equipment requirement for Field Network Operations

2.5

Ensures the change management process and its maturity life cycle is managed

2.6

Provides 1st line technical support

2.7

Reviews network performance reports and recommends changes to Planning and Engineering

2.8

Manages smooth and quality service provisioning and Acceptance Test in line with procedure

2.9

Manages the provision of power solutions through the Power Technician

3 - Key Performance AREA (Objective): Weight:50%

DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING

Key Performance INDICATORS

Performance Standards/Targets

3.1

Coordinating and Ensuring that the Operationsteam conducts the testing of the effectiveness of backup procedures and plans

BCP/Bi annually

3.2

Contributes to the Business Continuity Planning and Risk Management formulation

3.3

Coordinating that Technical BCP and Risk Management procedures are adhered to in line with the companywide BCP policy.

3.4

Manages that the residual risks in the Network Operations Department are within the Liquid Int DRC risk appetite.

Risk Register

3.5

Coordinates that any updated documentation is circulated to all Operations staff.

Quarterly

3.6

Ensures that the Risk Register kept by Audit is updated and that issues are being addressed without missing deadlines

Annually

4 - Key Performance AREA (Objective): Weight:5%

CUSTOMER & STAKEHOLDER MANAGEMENT

Key Performance INDICATORS

Performance Standards/Targets

4.1

Maintains liaison with key customers, vendors, other operators and third parties on operational network issues

4.2

Selects contractors and awards outsourced works

5 - Key Performance AREA (Objective): Weight:5 %

COMPLIANCE (POLICIES AND PROCEDURE & SHE)

Key Performance INDICATORS

Performance Standards/Targets

5.1

Ensures compliance with Policies andProceduresand recommends changes for adoption.

Technical Risk Register

5.2

Ensures implementation of the necessary steps to mitigate risks, including site inspections, preventative maintenance & personnel safety.

Risk Matrix

6 - Key Performance AREA (Objective): Weight:20 %

6.             DEPARTMENTAL MANAGEMENT

Key Performance INDICATORS

Performance Standards/Targets

6.1

Implement tactical plans to meet its agreed goals and objectives, meet sectional staff on a weekly basis, identifies and agrees key result areas, key objectives/tasks and action plans

Operations Department Organization Structure

6.2

Implement and manage selection process of 1st level and 2nd level subordinate vacancies and where applicable, suitable candidates internally or externally, and recommend appointment of suitable staff.

Performance system for the division

6.3

Identify, recommend and manage staff training and development needs and develop competence training plans.

100% employees in the department have a performance scorecard

6.4

Assistin Developingand managing leave plans and approve leave days for subordinate first level

Reviewed scorecards quarterly

6.5

Conduct department meetings weekly for Performance Management reviews

6.6

Implement and manage all aspects of staff management and development including monitoring and addressing quality standards. Management andcontrol of systems  thatensures work is performed efficiently, effectively and safely. 

6.7

Deal with staffing issues ensuring staff are recruited and retained and developed to fulfil their potential. To take responsibility for absence, disciplinary and grievance policies. 

Optimum staffing level as per approved structure

6.8

Undertake all people management related activities in accordance with the Company’s Standard

3    Key Decisions and Accountability

Key Decisions:

Decides on critical network changes(network and Customers)

Decides on the Change Management procedure and processes for adoption

Decides on when to escalate problems

Decides on the shortlist of contractors to be included in the preferred suppliers list

Accountable for:

Network availability and performance

Compliance with Networkservice related SLAs

SHE function within the Department

4Job Requirements
4.1Qualifications

Formal Qualifications Required

Essential / Desirable

A Technician Diploma in Telecommunication / A University Degree in Engineering or Physics

Essential

Post Graduation Diploma in Project Management

Essential

Advanced FTTX Planning and Development

Desirable

4.2Experience

Job Related Experience Required

Time Span

Essential / Desirable

Field Experience

5years

Essential

4.3Knowledge Areas

Job Related Knowledge Required

Essential / Desirable

Projects Management

Essential

Transmission and Access Technologies

Essential

Operations Management

Essential

4.4Skills

Job Related Skills Required

Essential / Desirable

Excellent verbal and written communication and ability to present complex situations

Essential

Negotiation skills

Essential

Ability to analyse and solve complex problems to achieve the correct outcomes

Essential

Ability to lead, manage and develop staff and employees

Essential

Exceptionally self-motivated and directed

Essential

Keen attention to detail

Essential

Superior analytical, evaluative, and problem-solving abilities

Essential

4.5          Span of control

Supervision / Coordination of People and Work

Current number of jobs

2

Number of people

4.6Memberships

Board/Professional Membership Required

Essential / Desirable

Recognised EngineeringBody

Desirable

Recognised Project Management Body

Desirable

NB: Only selected candidates will be contracted for the next step,

              Apply to this adress : [email protected]

             Good luck in your job search process.

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