Job Title: Engineering Manager
Sections: Operation & Maintenance
Reports: Engineering Manager
Organization: Telecom
Workplace: Kinshasa
Effective: 1
Deadline: July-18-2021.
Main Purpose
Engineering Manager objective is to plan, design, build and manage the network and all associated technologies ensuring the network is properly dimensioned to cater for current network connectivity services like internet and mplsvpns as well value-added services like voice and cloud.
1- Key Performance AREA (Objective): Weight: 20%
PLANNING
Key Performance INDICATORS
Performance Standards/Targets
1.1
Use problem reports to come up with improved network designs
Incidents tickets and Vendor reports
1.2
Specify and recommend network tools and systems to be used for network management
Group / International standards
1.3
Monitors the installation, testing, operation of facilities of all network equipment.
In line with project plan
1.4
Identifies network functions that can be automated
Continuous
1.5
Reviews Design documentation and network project roll out.
Group / International standards
1.6
Recommends best practice guidelines and standards for the implementation and introduction of new network technologies, features and functionalities to the Head Service.
Continuous
1.7
Coordinates quarterly network audits to determine network performance, capacity utilization and takes corrective measures to address anomalies
Quarterly
2 - Key Performance AREA (Objective): Weight:15%
TECHNICAL SUPPORT
Key Performance INDICATORS
Performance Standards/Targets
2.1
Coordinate support of major incidents in terms of Tier-2 engineering escalations
SLA
2.3
Escalates to vendors on network and equipment issues
SLA
4 - Key Performance AREA (Objective): Weight:20%
RESEARCH AND DEVELOPMENT
Key Performance INDICATORS
Performance Standards/Targets
4.1
Initiates Pilot testing for all new technologies and services and make recommendations for adoption to the Head Service after testing.
Group / International standards
4.2
Design new products and recommendation to the Head Service
Commercial requirements
4.3
Review technology evolution and trends and manages access network life cycle.
4.4
Contribution to group technical standards and implementation.
Weekly
4.5
Designs and constantly review automation processes and procedures for all access network and voice configurations.
Quarterly
5 - Key Performance AREA (Objective): Weight:10%
STAFF SUPERVISION AND PROJECT MANAGEMENT
Key Performance INDICATORS
Performance Standards/Targets
5.1
Manage the day to day work output of the Team Leads, Network Engineer and Voice Techs.
Continuous
5.2
Assign Project tasks to various engineers
Continuous
5.3
Create business case and justification for networking projects
In line with Budget and project plan
5.4
Coaching, and mentoring engineers and colleagues as a technical subject matter expert.
Continuous
5.5
Manages Project rollout for all technologies
In line with project plan
5.6
Carries out evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary action (for example further on the job training);
Termly
5.7
Ensures that members of staff adhere to the requisite human resource policies, procedures and systems are in place and are being followed accurately.
Daily
5.8
Develop leave plans and approve leave days for access network and voice section.
Quarterly
5.9
Conduct section meetings weekly for Performance Management reviews and project tracking.
Weekly
6- Key Performance AREA (Objective): Weight:20%
INTERNAL PROCESSES
Key Performance INDICATORS
Performance Standards/Targets
6.1
Designs and documents technical design/proposal for potential customers as per request by Sales team. This also includes response to tenders.
Commercial requests
6.2
Oversee and approve customer network design / presales solution for all network technologies.
Internal SLA
6.3
Create policies to manage discovery and addressing problems in the network design
Group/ International standards
6.4
Implements and or manages implementation of complex nonstandard solutions customers projects.
Per Service Order
6.5
Ensures Work orders and termination requests are generated and approved within SLA.
Internal SLA
6.6
Verifies network changes procedures and or implements major network changes.
Change management policy and procedure
6.7
Manages network records and ensures the OPCO has enough public IP addresses to suit the demand.
Group / International standards
7- Key Performance AREA (Objective): Weight:10 %
DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING
Key Performance INDICATORS
Performance Standards/Targets
7.1
Develops and executes network infrastructure disaster recovery and business continuity plan.
Annually
7.2
Checks that the testing of the effectiveness of network redundancies are operational as expected in conjunction with NOC.
Quarterly
7.3
Ensures that each critical network system has redundancy (internal, site and/or geographical)
Continuous
7.4
Ensures that the Risk Register kept by Audit is updated and that issues are being addressed without missing deadlines
Audit Reports
7.5
Identifies new emerging security risks and takes corrective action through HSAE including communication to Risk management function.
Continuous
8- Key Performance AREA (Objective): Weight:5 %
STANDARDISATION
Key Performance INDICATORS
Performance Standards/Targets
8.1
Coordinate the design and specification of Network Standards.
Weekly
8.2
Contribute to the creation of group wide network standards in line with OPCO requirements
Quarterly
8.3
Oversee and manage rolling out of network standards
Continuous
8.4
Ensures that the Risk Register kept by Audit is updated and that issues are being addressed without missing deadlines
Audit Reports
3 Key Decisions and Accountability
Key Decisions:
Decide on best path to route traffic during congestion
Decide on project resource allocation and rollout steps
Decide on engineer’s resource allocation
Accountable for:
Engineering Project Rollout and Plans
Key engineering network changes
Customer solution design approvals and implementation
Technical Presales
4Job Requirements
4.1Qualifications
Formal Qualifications Required
Essential / Desirable
University Degree (License) in Electrical/Electronic Engineering/Telecommunications / Computer Science /Equivalent
Essential
Professional Level Certification. Eg Cisco Certified Internetwork Expert
Desirable
Master of Business Administration
Desirable
4.2Experience
Job Related Experience Required
Time Span
Essential / Desirable
Working for Service Provider Networks
5 years
Essential
Multivendor networking Experience
2 years
Desirable
4.3Knowledge Areas
Job Related Knowledge Required
Essential / Desirable
Core IP/MPLS Protocols
Essential
Wired and Wireless Access, Transmission and Core network technologies
Essential
Project management, time management, planning skills and multitasking.
Essential
Hardware installation and cabling and standards
Essential
Automation / Scripting
Essential
4.4 Skills
Job Related Skills Required
Essential / Desirable
Emergency handling and crisis management skills
Essential
Negotiation Skills
Essential
Excellent problem solving and troubleshooting skills
Essential
Written and oral communication skills
Essential
Excellent interpersonal skills
Essential
Ability to articulate ideas to both technical and non-technical audiences
Essential
Exceptionally self-motivated and directed
Essential
Keen attention to detail
Essential
Problem solving and analytical skills
Essential
Leadership and team building skills
Essential
4.5 Span of control
Supervision / Coordination of People and Work
Current number of jobs
5
Number of people
7
4.6 Memberships
Board/Professional Membership Required
Essential / Desirable
Membership to an Engineering Body
Essential
NB: Only selected candidates will be contracted for the next step,
Apply to this adress : [email protected]
Good luck in your job search process.
