MSC recrute pour le compte de son client: network Operations Center Engineer

MSC recrute pour le compte de son client:

Job Title: network Operations Center Engineer
Sections: Operation & Maintenance
Reports: Network Operations Center Engineer
Organization: Telecom
Workplace: Kinshasa
Effective: 1
Deadline: July-11-2021

Performance Criteria

Main Purpose

The role is responsible for ensuring the proper design and planning of the physical network, and coordinate end to end execution of all projects to guarantee the efficient, qualitative and timely rollout of the network and capturing of records in line with the company’s strategy.

1 – Key Performance AREA (Objective): Weight: 10 %

NETWORK PLANNING

Key Performance INDICATORS

Performance Standards/Targets

1.1

Draws up and update the network master plan and manages the planning, development, optimization, and commissioning of network projects.

Continuously

1.2

Gives input to business case applications for approval by the executive

Continuously

1.3

Gives input to Group planning on technical specifications and carryout group planning assignments when assigned

On demand

1.4

Ensure network records are received, filed, and managed to make them accessible to users in the right format and on time

Continuously

1.5

Provides projects budgetary inputs for inclusion in the overall department budget

Annually

2 – Key Performance AREA (Objective): Weight: 25 %

PROJECT MANAGEMENT

Key Performance INDICATORS

Performance Standards/Targets

2.1

Coordinate end to end rollout of major projects to ensure seamless handover between departments up to activation and billing

As per project

2.2

Ensures and approves Gantt charts, responsibility matrix and project scope as benchmark for implementing teams

Relevant Reports

2.3

Checks availability of resources for projects before and during the duration of the project rollout

Relevant Reports

2.4

Reviews projects on closure to capture learning points improve on future and rollout

As per project

2.5

Ensures records are captured in the right format during project implementation to avoid loss of information

As per project

2.6

Monitors the budget expenses in line with approved budgets, and discusses variances with the Head

As per project

3 – Key Performance AREA (Objective): Weight: 15 %

COMPLIANCE AND GOVERNANCE

Key Performance INDICATORS

Performance Standards/Targets

3.1

Ensures adherence to policies and updates procedures for network planning and rollout according LT Group standards.

Relevant Report

3.2

Manages department control measures, to ensure business continuity in compliance with MoT, Council and City By-Laws

Relevant Reports

3.3

Monitors planning team and rollout team’s compliance to ensure adherence to SHE and Quality Assurance set policies, standards, and

Applicable laws for major projects.

Relevant Reports

4- Key Performance AREA (Objective): Weight: 20 %

CUSTOMER AND STAKEHOLDER MANAGEMENT

Key Performance INDICATORS

Key Performance TARGETS

4.1

Maintains liaison with key external customers, stakeholders, and other operators on project route plans and right to fwayapprovalsandas-built informationissues

Continuously

4.2

Ensure internal customers get guidance from planning and get information from records within agreed SLA times.

Continuously

4.3

Avail information to Stakeholder department in the required format and assist the department in engaging external stakeholders

Continuously

5.     Key Performance AREA (Objective): Weight: 15%

DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING

Key Performance INDICATORS

Performance Standards/Targets

5.1

Ensures the department’s Information Management Systems are backed up

Annually

5.2

Manages the development and execution of the department’s disaster recovery and business continuity plan

Monthly

5.3

Develops and updates the business continuity plans and ensures that they are aligned with the Company’s BCP policy.

Quarterly

5.4

Ensures that the BCP and Risk Management procedures are adhered to by all in the department in line with the LTDRC BCP policy.

Continuously

5.5

Ensures that the residual risks in the department are within the risk appetite

in line with the set policies and guidelines.

Monthly

5.6

Reviews and approves BCP and DRP, updates and ensures that the documentation is circulated to all concerned parties.

Monthly

6.     Key Performance AREA (Objective): Weight: 15%

DEPARTMENTAL STAFF DEVELOPMENT AND PERFORMANCE MANAGEMENT

Key Performance INDICATORS

Performance Standards/Targets

6.1

Manages the Development long and short-term plans, together with the planning and records team to meet agreed goals and objectives.

Annual in compliance with the LTDRC Human Capital Policies and Procedures

6.2

Identifies and agrees key result areas, key objectives/tasks, and action plans in line with strategic goals

Quarterly

6.3

Reviews, updates, and maintains the Department structure for approval by the Head in Liaison with Human Resources

Quarterly

6.4

Develops the necessary plan/s to ensure that the Department meets its agreed goals and objectives, meets staff on a pre-agreed basis, identifies and agrees key performance areas, key objectives/tasks and action plans;

Monthly

6.5

Identify staff training and development needs and develop competence

training plans., including in house trainings

Quarterly

6.6

Carries out evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary action (for example further specialised development);

Monthly

6.7

Ensures that members of staff adhere to the Code of Conduct and Human Resources Policies, as well as recommends disciplinary action where necessary.

Continuously

6.8

Coordinates the planning and records teams to identify and agree on key result areas, key objectives/tasks, and action plans

100% employees in the

department have a performance scorecard

6.9

Manages the overall welfare of planning and records teams (Illness or bereavement) and takes appropriate action assist to ensure they remain

motivated and productive

Continuously

3    Key Decisions and Accountability

KEY DECISIONS:

Decides on Network Master plan design

Decides on Network Optimization to cater for future demand

Decides on records systems to be used

Decides on resource allocation in the network

ACCOUNTABLE FOR:

Accountable for Network Master plan development and updating

Accountable for proper network planning and optimization to meet international standards and future products

Accountable for aligning network planning to Group strategy and focus

Accountable for Records filing,updating,

Accountableforphysicalnetworkpricingasinputtopricingmodeltoensureacceptablereturnoninvestment

Job Qualifications

Formal Qualifications Required

Essential / Desirable

University Degree (Licence) in a relevant field (Electrical and Electronic Engineering, Telecoms, Computer Science.IT)

Essential

Post Grad Qualification

Desirable

Project Management Training /Certifications

Desirable

Relevant professional/ vendor certification

Desirable

Experience

Role Related Experience Required

Minimum Years’ Experience

Essential / Desirable

Experience in the in Telecommunication/ ICT industry

5 years

Essential

Experience in Network Planning and Development

Essential

Experience in Planning tools, Transmission protocols and working with Transmission Equipment and advanced technologies

Essential

Experience in dealing with cross functional workgroups

Essential

Experience in Stake holder management

Essential

Knowledge Areas

Role Related Knowledge  Required

Essential / Desirable

Proficient in Network Planning and Development using modern planning and record stools

Essential

Records and Process management

Essential

Program and Project Management knowledgeareas

Essential

Knowledge of Network ManagementSystems.

Essential

Financial budgeting

Essential

Job RelatedSkillsRequired

Essential / Desirable

Excellent verbal and written communication and ability to present complex situations

Essential

Negotiation skills

Essential

Ability to analyse and solve complex problems to achieve the correct outcomes

Essential

Ability to lead, manage and develop staff and employees

Essential

Financial budgeting and planning

Essential

Exceptionally self-motivated and directed

Essential

Keen attention to detail

Essential

Superior analytical, evaluative, and problem-solving abilities

Essential

Span of control

Supervision / Coordination of People and Work

Currentnumber of jobs

2

Number of people

5

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