O&M Technician

Management Service Consulting

 

 

Job Title: O&M Technician

Date of profiling : May -2-2022

Location : Goma /DRC

Department and Location: Operations

Incumbent Supervisor (Second Level): mO&M Manager

Incumbent Supervisor (First Level): O&M Engineer

1.Introduction

 

The job profile provides information to be used in a wide range of Human Resource decisions such as job evaluation, recruitment and selection, performance management, succession management and training and development.

 

 

 

2.Performance Criteria

 

Main Purpose

To provide customer support within SLA, ensure high network availability and quality of service.

 

 

1 - Key Performance AREA (Objective): Weight: 10%

 

TECHNICAL OPERATIONS PLANNING

 

Key Performance INDICATORS

Performance Standards/Targets

1.1

Ensures that given faults are resolved within the designated MTTR

Technical KPI’s

1.2

Does routine checks on all Routes as allocated by manager

Routine Checks

1.3

Compile routine report and traces and recommends on what needs to be done to improve network

Routine reports

1.4

Conducts quality checks and signs PATs for Operations projects

PAT documents

1.5

Conducts corrective and preventive maintenance

 

1.6

Attends to customer and network faults

 

1.7

Compiles daily reports

 

 

2 - Key Performance AREA (Objective): Weight:50%

 

SERVICE AND NETWORK ASSURANCE

 

Key Performance INDICATORS

Performance Standards/Targets

2.1

Field installations on all Technologies when requested by other departments

 

2.2

Customer CPE configurations

 

2.3

Attend to customer and network faults

 

 

 

 

 

 

 

 

 

 

 

3 - Key Performance AREA (Objective): Weight:50%

 

DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING

 

Key Performance INDICATORS

Performance Standards/Targets

3.1

Recommends protection of Nodes

BCP/Bi annually

3.2

Ensure routine Check and maintenance is done on the allocated route

Quarterly

3.3

Targets to minimize MTTR

Annually

 

 

4 - Key Performance AREA (Objective): Weight:5%

 

CUSTOMER & STAKEHOLDER MANAGEMENT

 

Key Performance INDICATORS

Performance Standards/Targets

4.1

Respond and resolve network and customer faults without SLA breach

 

4.2

Proper conduct and communication with stakeholders

 

 

5 - Key Performance AREA (Objective): Weight:5 %

 

COMPLIANCE (POLICIES AND PROCEDURE & SHE)

 

Key Performance INDICATORS

Performance Standards/Targets

5.1

Complies with set SHE standards and procedures

 

Technical Risk Register

5.2

Takes the necessary steps to mitigate risks, including site monitoring, preventative maintenance & personnel safety.

Risk Matrix

 

3    Key Decisions and Accountability

 

Key Decisions:

Decides of proper and effective troubleshooting and problem resolution methodology

Decides on the best tools to use in executing duties

 

 

Accountable for:

Timely resolution of customer and network faults

Carrying out routing maintenances

Safe and proper handling of allocated tools and resources

 

Job Requirements

 

Qualifications

 

Formal Qualifications Required

Essential / Desirable

Diploma in Network Engineering/Telecommunications

Essential

 

Experience

 

Job Related Experience Required

Time Span

Essential / Desirable

 

 

 

 

Knowledge Areas

 

Job Related Knowledge Required

Essential / Desirable

Financial budgeting

Essential

Projects Management

Essential

Transmission and Access Technologies

Essential

Skills

 

Job Related Skills Required

Essential / Desirable

Excellent verbal and written communication and ability to present complex situations

Essential

Negotiation skills

Essential

Ability to analyse and solve complex problems to achieve the correct outcomes

Essential

Ability to lead, manage and develop staff and employees

Essential

Exceptionally self-motivated and directed

Essential

Keen attention to detail

Essential

Superior analytical, evaluative, and problem-solving abilities

Essential

 

Span of control

 

Supervision / Coordination of People and Work

Current number of jobs

 

Number of people

 

 

Memberships

 

Board/Professional Membership Required

Essential / Desirable

Recognised Engineering Body

Essential

A lire ici:

/sites/default/files/2022-04/jd.tech_.01.12_-_om_technician.docx

Recevez Radio Okapi par email

Donnez votre adresse email dans ce formulaire afin de recevoir tous nos articles dans votre boîte email. Vous recevrez un message de confirmation avec un lien sur lequel il vous faudra cliquer afin que l'envoi d'emails devienne effectif.
Si vous ne voyez pas l'email de confirmation dans votre boîte de réception, allez chercher dans vos spams et marquez le message comme "non spam".  

Votre adresse email :

Service offert par FeedBurner

Responsabilités

Du fait du caractère gratuit de la rubrique emploi de notre site, Radio Okapi n'a pas toujours la capacité de modérer toutes les annonces publiées. Nous attirons donc votre attention sur le fait que Radio Okapi ne peut pas être tenue pour responsable des annonces publiées de bonne foi qui s’avéreraient de nature frauduleuse.

Nous essayons autant que possible de vérifier toutes les offres d'emploi qui nous parviennent. Cependant, soyez vigilant avant de candidater et refusez systématiquement tout "employeur" vous demandant de l'argent pour votre dossier de candidature