JOB TITLE: TICKETING AND RESERVATION AGENT – KINSHASA
REPORTS TO: SALES & TICKETING SUPERVISOR
ROLE PURPOSE STATEMENT
To provide excellent service to customers in terms of ticketing reservations and promote KQ product to generate sales and ensure customer satisfaction and loyalty
KEY ACCOUNTABILITIES/RESPONSIBILITIES
To do Reservations and ticketing for all KQ clients to generate sales.
Fare quotes to all KQ clients to provide the best applicable fares and generate sales
To recruit and handle existing and prospective frequent fliers to win and retain loyalty.
Printing and reconciling of sales returns to account for daily sales.
To promote all KQ products to create awareness and generate sales
To promote direct telephone sales so as to reduce distribution costs and generate sales
KNOWLEDGE, SKILLS, EXPERIENCE
Graduate in relevant discipline.
IATA/UFTAA diploma/basic airline fares and ticketing
At least two years working experience as a sales and/or ticketing agent.
COMPETENCES
Team player
Customer focused
Good communication skills
Pleasant personality/approachable
Self confident and well groomed
Excellent knowledge of KQ product
KEY PERFORMANCE INDICATORS
Issuance of a minimum of 45 tickets a day and/or
Handle an average of 85 calls a day.
Recruit a minimum of 30 Flying Blue members a month
100% accuracy in fare quotation and collection of monies
All phones must be answered within 3 rings
Applications to be sent to the Country Manager Kenya Airways.
4, Avenue du marché,
Imm. Riyad 2è Etage, Kinshasa/Gombe
By 23rd November 2013.
