Internal/External Job Advertisement
JOB DESCRIPTION
Periodic reporting (daily, weekly and monthly)
- Weekly fault management follow-up and ensure requested reports are accurate
- Dashboard report update on daily basis
- CAPS reports updated on daily basis
- Daily 5 top operational issues
- Commitment to Project & NPD requests
- Inputs regarding weekly Report on Friday, 3.30pm at least
- IN capacity report updated on Weekly Basis
- IN Planned Job Report updated on Daily Basis
- Daily health check report before 5.00pm, weekly and monthly report provided on time
Billing Operations
Ensure that all tariffs are configured correctly and all prepaid transactions rated and charged accordingly
- No errors in tariff configuration
- No errors in the promotion start-up and close-up
- No more than 5% estimated missed CDRs
- Ensure zero error in the configuration made on each system
- Make sure that faults and incident are managed as per policy and ensure to report accordingly
- Roaming Tariff update (voice, sms, grps) on Monthly Basis
- Implementation of new roaming networks
- Execute JO from Billing Administration (deposit)
- Month-end Topup and Bonus allocation
- Alarm monitoring on GUI
- Detection of fault, resolution, escalation and follow-up until final fix
- System daily and periodic BackUp
- Daily monitoring of various script running at OS level
Business Continuity & Service Availability
Ensure that all incidents & problems are managed in a professional way:
- Open Trouble Ticket for all faults detected but no fixed on the system
- No more than major & critical incidents and/or problems without fixing more than two weeks
- No known problems without fix for more than 3 months
- Backup 100% managed : ensure that backup is successful and that backup tapes are secured in warehouse
- BCP certificate accurate and given on time
- Ensure as well that systems are always available and performs at highest rate (99.95%)
- Ensure that all process are running properly, no outage
Capacity & Finances
- Ensure that IN has always enough capacity to cater for all traffic
- Ensure that IN has always enough storage capacity on database for account provisioning
- Ensure that there is a clear capacity forecast for future growth
- Ensure that the OPEX and CAPEX are correctly managed (no delay on payment process)
Team Building Management
- Ensure that other groups/teams receive a full support when the IN system is involved
- Participate actively on transfer knowledge by writing/updating procedures kept in the G-Drive
Project & Product involvement
- Ensure that you deliver as per project & product spec on time and without errors
- Ensure that all inputs of high quality for projects & NPD are given on time.
- Provide technical support in project implementation on IN, VAS, NSS side.
- Provide a support on product implementation on IN
Vodafone way implementation
- Have the internal & External Customers Obsession
- Be hungry of Innovation
- Show Energy & Passion to beat the competition
- Use of Vodafone way to improve the Customers and staff experience
- Deliver with speed to add value to the Business in IN Network area
- Create Trust by continuousdelivering as per promises to Internal & External customers
- Show simplicity in processes to configures SIMPLE products and SIMPLE tariff implementation
QUALIFICATIONS AND EXPERIENCE
- A university degree in Engineering, Mathematics or IT/ Telecoms Degree (BAC + 5)/ Diploma.
- Minimum 4 years experiences in telecoms and 2 years’ experience inBilling environment.
- Intelligent networks knowledge is an advantage.
- Knowledge of Database Oracle, OS UNIX environment is highly recommended
- Knowledge on scripting is an advantage
- ITL foundation basic knowledge
COMPETENCIES
Skills:
- Architecture design, development and implementation skills
- Good planning and organising skills
- Analysis and problem solving skills
- Communication skills
- Facilitation skills
- Report writing skills
Knowledge:
- Strategic and tactical planning
- Telecoms business and billing processes, policies and procedures
- General computer applications and systems applications
Attributes:
- Honesty
- Ability to work under pressure
- Confident
- Team worker
- Good attitude
- Customer oriented
Please submit your application accompanied with concise CV to e-mail [email protected] BY INDICATING IMPERATIVELY THE JOB TITLE AS SUBJECT OF YOUR MAIL.
For queries, please contact HR Operations from 8.30 to 16.30 Monday to Friday.
Note: Only short listed candidates will be notified.
